Bio
Since the beginning of my career, I've
focused on CRM technologies within complex Architecture landscapes and IT Transformation Programmes.
After many years spent as Solution and Technical Architect, I joined Bluewolf (an IBM Company) in 2017, where I was introduced to Salesforce. Thanks to my continuous desire to learn and passion for the platform, I am now working at Salesforce.com as a Senior Technical Architect and I've acquired 18 certifications including Platform Developer 1 and 2, Application Architect, and System Architect.
About me
Professional Experience
Senior Technical Architect @ Salesforce
Lead Technical Solution for Salesforce across Sales, Service, and Experience Clouds within large-scale Enterprise organizations.
Since April 2019
Lead Solution Architect @ Bluewolf (IBM)
Lead Solution Architect specializing in Salesforce solutions for Strategic Accounts.
August 2017 - March 2019
B2B Solution Architect @TalkTalk
Responsible for defining the end-to-end Solution for Business Support Systems (BSS) within a major IT Transformation Programme.
March 2015 - July 2017
Senior Delivery Consultant @ Sparta Systems
May 2014 - February 2015
Delivered system configurations for Trackwise ticketing management system for Pharmaceutical companies. Led multiple training sessions with up to 10 Users (Admin, Architect).
CRM Design Lead @ Accenture
December 2008 - May 2014
Responsible for the E2E design (fixed and mobile lines), across multiple releases (Consumer Pre & Post-pay, Enterprise), delivering complex design solutions with large impact on all customer bases and User Experience (Multi-Channel journeys).